Responsibilities:
- Responsible for resolving and replying queries. Managing incoming customer service queries.
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Ensure to meet SLAs set for queries via all relevant communication channels.- Sending timely events related or customer related communication.
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight.
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits.
Requirements:
- 1-2 years of relevant experience in customer service role (preferably e-commerce, app solution process)
- Good command over written and verbal communication
- Problem solver.
- Ability to multi-task and prioritise.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.
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