A propos de Talan
Talan is a consulting firm specializing in innovation and transformation through technology.
For more than 20 years, Talan has been advising companies and public authorities, supporting them and implementing their transformation and innovation projects in France and abroad.
Present on five continents, the Group expects to achieve sales of €600 million in 2023 for more than 6,000 consultants, and aims to exceed the €1 billion mark in sales by 2025.
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The Group places innovation at the heart of its development and operates in fields linked to the technological mutations of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence. Present at key industry events such as Viva Technology, Talan regularly speaks out on the challenges of these revolutionary technologies alongside major industry players and members of parliament (Syntec Numérique, Forum de l'intelligence artificielle, French Fab Tour, Forum de Giverny...).
For the 8th year running, Talan has been named one of France's best companies to work for.
- Contribute to the incident and problem management, based on an ITIL based operating framework, monitor the production environment
- Proper Communication to Operational Users regarding item resolution and status
- Internal Global Communication between IT, management et Operational Unit during incident resolution and post-mortem
- Good communication between our Service Delivery team and L3 Support Team as of Infrastructure Team
- Necessary actions to resolve production incidents and supports according to our SLA
- Establish accurate and on time communication to users during incident
- Fill correctly HUBS tickets in 2Strack providing root cause, action plan, …
- Organize in a recurrent way meetings on Problem Management
- Provide an added-value to the development team (for bug correcting)
- Avoid recurring incident
- Minimize resolution time on similar incidents
- In case of incident, deploy all needed resources to establish the root cause
- Action plan to be put in place to avoid past incident to be recurrent
- In case of Problem, provide all data needed to L3 Team to minimize correction time and then delivery
- Write incident report that summarizes the way the incident has been solved, why it occurred and what can be put in place to avoid recurrence
- At least five years' experience as an IT Operations Engineer or in a similar role.
- Excellent technical skills in systems, network and operating system administration.
- In-depth knowledge of IT operations management principles and methods
- Experience in incident, problem and change management.
- Strong problem-solving and troubleshooting skills.
- Fluency in English and French
- Ability to work in a team and collaborate effectively with different stakeholders.
- Good organizational skills, with a focus on priority management.
- Ability to adapt quickly to new technologies and learn new skills.
- Certification or relevant training in IT operations (e.g. ITIL) would be a plus
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