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PRIMARY PURPOSE:
As a Technical Support Engineer I, you will be responsible for generating new and innovative solutions to complex problems and propose improvements to processes.
PRINCIPAL DUTIES, and RESPONSIBILITIES:
- Analyze hardware & software needs for planning of projects and make recommendations based on requirements
- Generate new and innovative solutions to complex problems and propose improvements to processes by taking a broad perspective to problems, and identifying new, less obvious solutions
- Document project metrics for presentation to Senior Management, and coordinate tasks for deployments
- Manage project deployments appropriately to deliver upon committed project goals within assigned scope of responsibility
- Coordinate with outside vendors for project implementation
- Work with end users both pre & post deployment to ensure verification of successful product delivery
- Develop software automation scripts, and documentation for deployments
- Ability to train and lead property technicians or contingent workers for project implementation
- Work on hardware and software issues on company and non-company supported devices
KNOWLEDGE, SKILLS, and ABILITIES:
- Capable of expressing complex technical concepts in terms that are understandable to non-technical team members
- Mechanically inclined
- Able to effectively communicate in English, in both written and verbal forms
- Able to lead and mentor a team
- Ability to multi-task and work well in a fast paced, team-oriented environment
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekdays
- Weekend availability
Work Location: In person
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