Why does the rabbit run so fast?
Because the rabbit automated the DevOps pipeline.
AutoRABIT Profile
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AutoRABIT has injected new life into the Salesforce DevSecOps industry with exciting developments that gained continuous recognition throughout 2022. The launch of fresh, innovative tools has boosted the company's expansion and contributed to prestigious award wins: Gold Winner by the Stevie International Business Awards and a finalist by the North American DevOps Awards.
Many fast-growing industries rely on its unique metadata-aware capability that makes Code Security Analysis, Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. With some institutional funding, customers including a number of Fortune 500 Companies, and a new headquarters in Europe, we have only started on our journey to success.
What you will do:
- Develop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomes.
- Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success plan.
- Accelerate customer’s P2V (Purchase to Value) journey and thereby help to protect recurring renewal revenue and expand customer NRR (Net Retention Rate).
- Ensure that customers derive value from their investment in AutoRABIT products, utilize all of their licenses, identify new opportunities, and collaborate with other AutoRABIT stakeholder teams to ensure adoption and a successful renewal.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Drive new business growth through greater advocacy and reference-ability.
- Act as a ‘coach’ in working effectively with the customers support service to ensure it is being effective for enhancement requests and escalations.
- Guide customers through significant service milestones such as upgrades, new releases and new features.
- Partner with customer-facing account teams and executives (sales, support, professional services, engineering, renewal, and partners) on overall platform success.
- Use customer surveys for product and service feedback to help product management define the product roadmap and create continuous performance improvements across all teams.
- Responsibility to adhere to set internal controls.
The US market working hours for this position are 14:00-22:00 CEST
What we expect:
- A minimum of 4 years of experience delivering technology and business outcomes for any Customer Success Role.
- Experience in a customer-facing role involving cloud-based/SaaS technology with collaboration of senior stakeholders.
- Confident and engaging presentation skills, personable, positive, approachable & tenacious.
- Ability to quickly grasp and distinctly explain technological and business concepts.
- Strong verbal & written communication skills.
- Strong empathy for customers and passion for revenue and growth.
- Collaborative, persistent and self-directed.
- Proficiency using Salesforce, JIRA, GIT, Zoho & Customer Success Platforms.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role reports to the Director of Customer Success.
Get in touch with us and we will be happy to share more info, answer all your questions as well as get to know you and your career aspirations.
If the applicant is permanently present outside of the Czech Republic, AutoRABIT reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic. Candidate needs to be eligible to work in CZ.
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