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For years, we've been helping countless individuals find jobs best suited for their interests, while pairing excellent talent with wonderful opportunities. Now more than ever people are seeking work from home positions & we aim for Virtuosity Solutions to be the first place people think of when they consider remote work! We strive to provide the best companies, customer service & opportunities to grow within the company.
Overview: We are seeking a highly motivated and dedicated Remote Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers receive exceptional assistance and solutions for their inquiries and concerns. You will interact with customers through various communication channels, providing accurate information, troubleshooting technical issues, and fostering positive relationships.
Responsibilities:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications:
- Must be at least 18 years old
- Must pass a skill assessment and background check
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette as well as verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- A computer device
- Headset or headphones with microphone attachment
- A strong, stable internet connection
- A quiet work area
Please note: We are not currently hiring in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.
Onboarding does not equal approval. Onboarding is in place to explain the position and direct you to the necessary steps. Approval is contingent upon your skills assessment and background check results. If you pass, you may proceed. If not, you will be prompted to have your credentials removed from the platform.
This is a 1099 independent contractor position. Once you apply at, you will be directed to orientation, which will give you a general overview of the position and answer all questions. Once finished, you will proceed with registration. A background check and skill assessment will ensue. Once approved, you will choose a company to work for and undergo a training period with them. After certification, you will have the opportunity to select your own schedule and begin earning. We are available Monday-Friday, 8am-5pm for assistance or to answer any questions!
