CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Do you have a great problem-solving capacity, and do you make sure that the right action is taken when IT problems occur? Then you are the IT Support Employee we are looking for! Are you the type that has responsibility and impact high on the 'must have list' for a new job?
In this role, you provide first-line support to our logistics operation, you solve issues in our warehouse management system (WMS) and you support the Technical Service with IT issues. In addition, you have a lot of contact with your colleagues at the other sites in Waalwijk and Tilburg. You are a team player who is responsible for the correct handling of common requests and incidents from our organization.
You retrieve the request tickets in our helpdesk system, both hardware and software issues. You know how to tackle the issues that reach you by asking the right questions. Logging the incidents, keeping the correct records, and providing correct feedback are very important. You identify and recognize frequently occurring questions and incidents and come up with solutions for them. Therefore you have excellent verbal and written communication skills and you have a solution-oriented and service-oriented attitude.
WHAT WILL YOU DO?
- Registering requests and incidents that arrive at the support desk by e-mail and/or telephone;
- Making the first-line work procedures;
- Processing incidents in the Ticket Registration System;
- Supporting IT-related issues concerning machinery and automation;
- Monitoring your performance through statistical reporting and analysis;
- Support implementation of new and ongoing Projects.
WHAT ARE WE LOOKING FOR?
- Work experience in a warehouse environment;
- Work experience as a site- or IT support employee is a plus;
- Team spirit, curiosity and willingness to learn;
- Practical experience is a plus;
- Good knowledge of the English language, both verbally and in writing, Dutch is big plus.
WHAT DO WE OFFER YOU?
In the function of IT Support Employee you will have significant responsibility and plenty of room for own initiative, with the opportunity to make a significant contribution to our further growth and ambitions.
Additionally, we offer:
- Excellent primary and secondary employment conditions, including a travel allowance;
- A one-year contract with the possibility of a permanent contract hereafter;
- 25 vacation days and 4 additional days if you do not miss work;
- An attractive pension scheme and discounts in the employee benefit shop and on various insurances.
YOUR FUTURE
At CEVA eCommerce Logistics, our people are the heartbeat of the organization, our strength. Within our international organization we work for our favourite brands such as bol.com, Zalando and de Bijenkorf. We continuously innovate and give you the space to get everything out of yourself. Together we grow! We offer a working environment to work with integrity and trust you to be resourceful, work with an entrepreneurial spirit and pioneer creative ideas. Cooperation and respect for each other are important in our organization, a good atmosphere is the starting point. Become part of The Heartbeat Of Logistic Services. Challenge yourself and determine your future at CEVA eCommerce Logistics!
APPLY NOW!
If you are enthusiastic about the position of IT Support Employee we invite you to apply. You can apply through the 'Apply now' button on this page.
Still have questions? Feel free to ask! Please contact Ruud Roelen, Corporate Recruiter, 06-21280770 or ruud.roelen@cevalogistics.com.
A Certificate of Good Conduct (VOG) request and a personality questionnaire are part of the application process.
Recruitment agencies; we prefer to find our own employees. If we need your assistance in the future, we know where to find you.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
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