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Key Customer Success Manager - Strategic Accounts/Partners
Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager
Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer implementation function to cover Belgium, Netherlands, France and Luxemburg and manage the implementation / delivery of Viva Wallet payments technology with some of our most important customers.
Why should I apply?
- Apply your knowledge to help build the Key Merchant Success function.
- High growth opportunity to further boost your career with potential to lead a team on a regional basis.
- Your successes, hard work and achievements will be recognized and rewarded.
About Us:
Viva Wallet was founded in 2010 and have become the leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “Tap-to-Pay Viva Terminal App” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.
About the role:
As a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager you will:
- Responsible for customer success on key big client opportunities for the successful delivery of desired scope and ongoing expansion of the relationship.
- Manage closely key merchant relationships and consult/advice merchants with the aim of delivering a complete required solution that will cover end to end customer demands (including integrations, automated reporting / reconciliation, and other tailor-made solutions).
- Support on the successful win of key big merchants and identify cross product selling expansion throughout the relationship.
- Gather business requirements and inform merchants about the desired solutions/integrations to be implemented based on available Viva Wallet functionalities.
Requirements
What we look for in a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager:
- Degree in Management Information Systems or a combination of Business with IT related field
- Be able to identify customer technical and commercial requirements to craft solutions
- Be a confident negotiator to achieve win-win commercial agreements and close sales
- Hold a strong interest in technology, with the desire to become a payments subject matter expert
- Customer focus with proven soft skills in dealing with clients’ Management & Payments stakeholders
- Minimum 5-7 years of relevant proven experience, ideally within the Payments & Fintech Industry
- Strong communication skills able to write and speak (Danish, Swedish, Finish or Norwegian) plus English to a high standard.
Benefits
- A competitive salary (based upon your super skills and experience).
- A full-time indefinite contract.
- Annual personal performance bonus.
- Relevant and refresh training related to your role.
- Opportunity to work closely with a highly motivated team in a dynamic and fast paced environment.
- Freedom to create you own network and the possibility to expand your horizons.
- Opportunity to work in an international fintech company with a large cultural diversity.
- Acquiring excellent knowledge in the payment and banking industry.
- Opportunity for career development and progression.
