Basic Information
Ref Number
Req_00113462
Primary Location
Istanbul
Country
Turkey
Job Type
Business Process Outsourcing
Work Style
On Site
Description and Requirements
Do you want to enhance your digital customer service career by joining one of the top e-commerce brands in the furniture industry worldwide?
If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye!
We are looking for English Speaking Customer Experience Specialists who have the following criteria and will add strength to our team.
Job Description
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Build a positive experience with our customers through various mediums such as: live chat, sms and email; whilst navigating multiple software applications and technologies simultaneously
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Drive relentless customer focus with effective and timely support of post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
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Demonstrate effective communication techniques to seamlessly handle and resolve customer conflict using good judgment in a professional and friendly manner.
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Drive results with agility against customer service, efficiency and issue resolution targets
Identify areas of innovation and improvement, whilst collaborating effectively with your team
Requirements
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Residency in İstanbul
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Advanced level English proficiency level
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Available to work in night shift system and on-site working
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Excellent communication and relationship building skills with a passion for helping others
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To be technically proficient, analytical and solution focused
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Previous customer service experience within a customer facing role
The ability to operate effectively within a high volume, fast paced, target driven environment
Our Advantages
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Competitive salary package
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Performance and night shift bonuses
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Private health insurance and meal card
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Shuttle/road fee for office work
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Stable job and career development opportunities
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Dynamic and supportive team
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Flat hierarchical work order in an international structure
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Referral bonuses
About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.
Additional Job Description
We are looking for
English Speaking Customer Experience Specialists for our new project operating in the furniture industry!
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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