Job Description
The Facilities Customer Service Representative assists Aramark clients who are in need of maintenance repairs or preventative service by dispatching service technicians/vendors to their locations. Respond to inbound inquiries received by phone and email, generate work orders, dispatch service technicians/vendors, and follow through to ensure the service is completed in a timely and satisfactory manner.
Job Responsibilities
- Handle incoming inquiries received by multiple communication channels (phone, email, etc.) regarding service maintenance and repair requests for core trade services (plumbing, electrical, HVAC, carpentry, appliances, pest control, etc.)
- Dispatch service technicians/vendors in a timely manner using approved service providers
- Communicate to service technicians/vendors the pertinent information needed to provide assistance to clients
- Utilize available technology systems to thoroughly and accurately gather information, monitor, troubleshoot, and document the progression of work orders
- Follow up with service technicians/vendors to ensure completion of services
- Follow up on completed work orders to confirm client satisfaction
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- Previous experience in a service dispatch or customer service role within a call center environment preferred
- Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance, and take appropriate action with little supervision
- High attention to detail; able to enter data in an efficient and accurate manner
- Superior customer service skills; must be passionate about delivering quality service and making a difference in the client experience
- Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
- Possess strong computer skills with the ability to navigate through multiple applications including basic Microsoft Office navigation
- Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
- High School Diploma or equivalent
Benefits
- Flexible work arrangements
- Paid Time Off (PTO), Vacation, nine (9) paid holidays
- Volunteer days, community partnerships, Employee Assistance Program
- Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
- Adoption Assistance & Paid Parental Leave
- Tuition Funding Sources and Scholarship Programs
- Retirement plan with match on annual contributions
- Employee Stock Purchase Plan
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About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
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