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P
OSITION OBJECTIVE -
- nsuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales -
- ssisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures -
- nd to end store responsibility in absence of Store Manager -
- romote the Loyalty Program of the company for maximizing loyalty and repeat sales -
- rovide feedback to the Store Manager and Area Manager with regards to employees and products K
- ust be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss -
- aintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs -
- nsuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales -
- ssisting the Store Manager in implementation of operating procedures at the store as per the company standards -
- nsure the brand and company’s policies and procedures are adhered by all the staff at all the times -
- egularly audits own store administration and resolve any issues -
- anage the daily roaster, leave and grievances of the retail staff -
- aintain the visual merchandising standards at the stores all the time as per set VM standards -
- romote the Club Apparel Loyalty Program of the company for repeat sales -
- rovide feedback to the Store Manager and/or Area Manager with regards to the employees and products -
- nsure awareness and vigilance at all times of security in the store without any negligence -
- ust be updated about the various brands of the group for suggestive selling to the customers -
- nd to end store responsibility in absence of Store Manager -
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