Information
We, the Operations Team, are the biggest department at Flightright with different professional and cultural backgrounds. Every day we stand up for the rights of our customers and we’re their first contact for issues and questions! With our hands-on mentality and our demand to improve ourselves we always find the best solution for our customers - even for the most complicated cases. Due to continuous exchange of knowledge, feedback on a regular basis and respectful treatment of each other, we’re able to achieve our goals. The Operations Team stands for commitment and customer awareness combined with empathy.
We want YOU in as our Customer Care Agent (m/f/x) Spain to join our diligent and awesome Spanish team in our Berlin office!
Your mission
$ads={1}
- You are responsible for the care of our Spanish speaking customers, communication with airlines and external lawyers
- You work on a variety of tasks which go beyond the scope of e-mail enquiries
- You consider incoming customer cases in cooperation with our internal Legal-Team and our partner law-offices
- You help to optimise our operational processes and bring new ideas into play
- You contribute to cross-departmental projects
Your profile
- Ideally, you have previous work experience in customer care - we welcome everyone, who is new to this field and wants to gain experience!
- You have excellent communication skills
- You are interested in consumer protection and are able to quickly work yourself into new and complex topics
- You work independently and reliably and you are very self-motivated
- You have excellent proficiency in Spanish and you speak English very well
Why us?
- Diversity is more then important to us! We are looking for people with various cultures, ethnicities, gender identities and beliefs
- Modern working routine with a homeoffice option - 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends!
- In addition to your vacation, you are entitled to workation days where you can work 100% remotely
- You can look forward to work in a friendly, courteous and motivated team
- Exciting and monthly employee events regarding our culture & value as well as team trips, summer camps and workshops await you
- We support you with a discount for urban sports, public transport, or bike leasing. Corporate discounts are included and much more
- Feedback & Recognition - Special projects are awarded the APA Award every quarter, performance feedback is available with your teamlead every six months
About us
#Tomorrow's Lawyers! Digital technologies will radically change the legal market in the next few years! Flightright is at the forefront of Legal Tech Automation in Germany. Since 2010 more than 7,800,000 consumers used our service and Flightright has become the #1platform for air passenger rights. With our subsidiary Chevalier, we have already successfully entered the employment law market and are currently developing the Flightright group into the full Allright Legal-Tech with our next new subsidiary freem. freem will become the leading point of contact in the area of traffic law for traffic participants and partners with legal expenses insurers. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of Legal Tech with us!
