- To ensure the smooth daily operations of the Front Office Department, that all requested reports are completed as requested, and that all postings and other transactions are completed as standards.
- To maintain highest standard of service to guests throughout the Front Office Department at all times.
- To actively promote good customer relations.
- To assist in F&B departments when applicable and to the needs of the business
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations of the Hotel.
- To maximize the room sales potential of the hotel, by skilful selling.
- To ensure that registration cards are printed daily and are completed correctly on check-in, the information is entered in the computer, and a key card is given to each arrival.
- To ensure that a complete handover is written to the oncoming shift, making sure that guest special rates, and special requests are noted and go through, eg 6 pm releases, etc.
- To ensure that your floats are correct.
- To be in regular contact with the Accommodation Department throughout the day and ensure that they are aware of changes or updates in relation to the bedrooms, such as stay on’s etc.
- To capture guest business cards at reception and update the client database accordingly.
- Develop sales leads and setup appointments for show arounds in conjunction with the General Manager/Owners of the Hotel
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