CREST FAMILY PRACTICE
JOB TITLE: Receptionist
REPORTS TO: Deputy Practice Manager
HOURS: Part-Time (15-20 hours per week)
LOCATION: William Budd Health Centre
Downton Road, Knowle, Bristol
Job Summary:
Working as part of our Reception team you will provide general assistance to patients and the Practice team. You will project a positive and friendly image to all users and visitors, either in person or via the telephone and ensure the highest standards of non-medical patient care are delivered.
Experience of working on a reception desk would be great but a positive attitude and the ability to speak confidently with patients is far more important.
What will I be doing?:
- Filing of patient notes and update as necessary.
- Processing post and other correspondence efficiently and promptly.
- Receiving patients in the surgery reception and ensuring all enquiries are handled courteously and efficiently.
- Processing same day and future appointment requests by telephone and in person.
- Dealing with visit requests
- Ensurig computer records are updated accurately.
- Registering new patients – computer data entry and medical records.
- Processing repeat prescription requests when needed.
- Ensuring all calls are answered professionally.
- Transfering information and messages accurately.
- Providing test results to patients
- Opening/Securing of premises where necessary
- Any other duties as reasonably requested
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Equality and Diversity:
We are an equal opportunities employer, and as such are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Job Types: Part-time, Permanent
Part-time hours: 24 per week
Salary: £10.60-£10.90 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Application deadline: 28/07/2023
