Supplies Takeback Operations Program Manager [Spain]

 

Business environment

At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere – every person, every organization, and every community around the globe. This motivates us – inspires us – to do what we do. To invent, and to reinvent. To engineer experiences that amazes. We are looking for those who are insatiably curious, able to work across borders and without limits, and who possess the passion to help shape the future of sustainable and ethically made products and services.

Sustainable Impact is at the heart of HP's reinvention journey – fueling our innovation, growth, and strengthening our business for the long-term. Our aspiration is to make HP the world’s most sustainable and just technology company.

The HP Supplies Planet Partners Team, in the Takeback Operations organization, is responsible for designing, implementing, and managing take-back (collection), recycling, and compliance reporting solutions for end-of-life used HP printing supplies (e.g. inkjet and toner cartridges). We manage our programs and processes on a day-to-day basis to ensure they meet HP’s legal and environmental obligations, quality, cost goals, and the needs of our customers. We are also responsible for developing and driving plans for continuous improvement, re-engineering our network and processes, and selecting the best suppliers and partners in the market to work with.

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Mission

The Supplies Voluntary Planet Partners Program (PPP) provides convenient and free of charge solutions for HP customers to return and recycle their used HP inkjet and toner cartridges. The Supplies Takeback Operations Program Manager’s main responsibilities will be to manage the operation of the Supplies Planet Partners program in EMEA, and to lead/co-lead projects to improve or expand Take Back services that HP provides to customers, enhance operation capabilities, drive cost reduction, increase efficiency, and to successfully implement services in new countries where expansion is required.

In this role, the Program Manager will be responsible for managing the operation of the Supplies Planet Partners program in EMEA while ensuring …

• 100% compliance with HP Guidance and Standards.
• Operational excellence and service performance according to expected metrics and cost.
• Focus and initiative to drive plans for continuous improvement, including the optimization of processes and of our supplier network.

Responsibilities:

• Develop advanced Take Back solutions from planning through to execution, including the outsourcing of the operation, by applying in-depth market and industry knowledge.
• Seamless operational program management, in line with HP policies and best practices, to ensure KPI’s, financial results, and all other key deliverables are provided with the required quality and on time.
• Take leadership to identify opportunities for service enhancement and process improvement, providing recommendations and provide insight to management team.
• Monitor compliance/regulatory requirements of new countries or changes in current countries, working together with the Sustainability team and suppliers.
• Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Collaborate with the rest of HP Supplies Planet Partners Team to define business objectives and develop business strategies.
• As Ops expert, provide direction and guidance to improve processes, and to define new initiatives to ensure compliance, increase efficiency and reduce costs.
• Extensive experience in end-to-end supplier/vendor management (vendor relationship management, request for quotation/proposal, negotiation, vendor selection and onboarding).
• Procurement interlock. Legal knowledge and experience to define supplier contracts (Master Service Agreements, SOW’s), set up Purchase Orders, work with Accounts Payable.
• Financial management/oversight. High-level knowledge of finance processes to provide guidance to the team, do/lead budget planning, monthly cost reviews (Actuals vs. Budget) with understanding of deviations (i.e. insight behind the numbers).
• Lead and/or provide expertise to cross-functional project teams, participate in cross-functional initiatives.

Metrics:

• Deliver results according to agreed annual goals, track accomplishments quarterly.
• Run the program/operation smoothly and with minimal escalations.
• Ensure order management system/processes (e.g. HP Planet Partners web site) and customer experience are in line with expectations. Ensure the service is provided according to agreed service-level metrics (e.g. TAT).
• Manage logistics and recycling suppliers in a collaborative and effective way, ensuring 100% compliance (i.e. valid contracts in place with all directly-managed vendors, in line with HP policies).
• Program reporting with metrics and KPI's in place and actively managed.
• Keep costs under control. Timely delivery of monthly and quarterly deliverables to Finance (month-end closing, Flash, etc.). Prepare and provide annual budget with required detail and on time.
• Interlock and engagement with key HP-internal stakeholders.
• Comply with applicable legal requirements and HP Standards.

Education and Skill set required:

• 7-10 years of experience in a Supply Chain Operations role.
• Strong business acumen and technical knowledge of operation (e.g. logistics, supply chain) processes.
• Experience working in operations, defining operational processes, managing suppliers with international service coverage and responsibilities. Knowledge and experience in Services and Sustainability will be highly considered.
• Able to learn quickly and adapt well to a rapidly changing environment.
• Strong business judgment, organizational, prioritization & execution skills.
• Excellent analytical and problem-solving skills.
• Autonomy, curiosity, and leadership skills to promote change and implement improvements.
• Strong project management skills, including project structuring.
• Excellent written and verbal communication and presentation skills; mastery in English.
• Negotiation skills and experience working with external vendors/partners.
• Ability to manage financial analysis and modeling.
• Be highly organized and a good multi-tasker.
• Reliability and a strong sense of ownership.
• Highly flexible, motivated, and focused person.
• Technical or business degree

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

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