Job purpose & primary job responsibilities
As Manager Customer Administration you are accountable for managing all service matters your Customer Administration team delivers to our Key Account and ONECare clients. You will manage 2 Team Leaders and a team of Customer Administration Coordinators who will handle administrative tasks related to Import, Export and Documentation. You steer your team towards delivering on agreed targets and manage transformation and mindset change as a key area of responsibility for this role. You are furthermore expected to translate business strategy and vision into clear actions and direction setting for the department.
Key area of responsibilities
- Leadership and People Management: To provide direction and vision, communicate this with the direct and indirect reports. Empowering and motivating them to achieve success. Be a role model by embracing and promoting change.
- Problem solving & commercial awareness: Keep control over and analyse "cost to serve". Grow your team's awareness of costs implied with certain services and play a leading role in boosting their commercial awareness.Communication & Collaboration: Ensure good collaboration and communication within departments, Offshore locations and across. Focus on issue resolution through the means of available tech enablers.
- Process & quality management: Steer daily processes in line with agreed KPIs, company policies and SOPs and in compliance with local governmental rules and regulations. Monitor quality and quantity of team outputs, and highlight issues by providing feedback as and when required. Safeguarding a continuous review of best working practices in order to improve effectiveness and productivity is another key element of your role.
- Digital adoption: Support ONE's digital transformation by utilising and promoting our e- commerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities.
Required skills and competencies
- At least 5 years of management experience within the logistics business or a commercial leadership position in another industry
- People Management (approximately 15 FTE)
- Strong communication & leadership skills
- Team player
- Good knowledge of the English and Dutch language, verbal and in writing
- Able to guide and lead a Team during transition and changes
- Analytical skills
- Able to focus on KPI’s and at the same time lead with empathy
- Preferably experience with the CRM system Salesforce
- Commercial mind-set, capable of taking decisions within authority limit
- Experience with digitization, automation and creating a superior customer experience
What we offer
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Pension: a defined contribution paid by Employer and Employee
- WIA and WGA-gap insurance fully paid by ONE
- Collective Health Insurance
- Commuting and Working from Home Allowance
$ads={1}